Ways in which you can improve queue management in a bank

Long queues in banks

What is a bank? We all know what a bank is. It is a financial institute that accepts monetary deposits from public and also creates credits. To sum it up in simple words, we can deposit out money safely in banks, withdraw money from banks when we need it and also get loans from banks. Wherever money is involved, there will have to be a large number of footfall. Banks every day experience a large number of footfall. Businessmen to housewives, students to professionals, rich to poor every type, every kind of person goes to the bank. However, it is usually the businessmen who mostly frequent banks as they need liquid cash to run their business every day. Hence during peak hours banks get very crowded and the hustle bustle often becomes quite chaotic. In such a situation there can be quite a pandemonium which can even lead to an unpleasant situation.

To give a classic example, during the demonetization phase in India, banks were the most crowded places in the country. Each bank saw long queues waiting outside counters with anxious people waiting for their money to be exchanged. In such situation if there was no effective queue management it would lead to utter chaos and can also cause accidents through stampedes. Even if do not consider such rare crisis situation, in general banks see long queues during peak work hours and needs effective

How to maintain queues in banks?

Now what is the most pressing problem of having long queues in banks? Limited customer entrythat is if there is already a long queue, many customers are unable to enter the bank and even if they do enter the bank, they often find themselves eternally waiting till the bank hours are over, with their work not getting accomplished. This reflects very poorly on the customer service of the bank. A better service always ensures a better customer experience. Queue management in a bank is a part of the customer service experience in the bank.

In banking sector, queueing remains to be a pressing problem and a major source of disgust for customers. queue management in the buildings efficiency, reduce queue lengths and also increase the productivity of the staff. In the recent years, banks have paid more heed towards effective queue management to improve their customer experience.

Banks often adopt virtual queue management system that makes sure the right bank representative cater to a particular customer. This improves operational efficiency and thereby increases the productivity of the bank. The moment the customer enters the banks, he or she collects a ticket from the self-service kiosk. Once the ticket number reaches the bank representative, the customer is duly intimated and can then go avail the service, without having to stand in a queue for a long time. Often using digital platforms bank representatives can communicate to the customers while they are seated in the waiting area. Some services like depositing a check can be facilitated through the self-service kiosk without any involvement of the bank representative.

Another way in which banks are managing queues in this era of smart phones, is through SMS services. Instead of collecting tickets from the kiosk, a message with the token number is sent to the customers phone number. Regular updates is sent to that number regarding the progress of the queue. In this manner the customer can run a few errands without having to waste the wait time. This is an even better way of managing queues in a bank and enhancing customer experience.

What Is Security Management?

Security administration is a wide field that envelops everything from the supervision of security monitors at shopping centers and exhibition halls to the establishment of innovative security administration frameworks intended to ensure an association’s information.Security Management is responsible not only for the physical safety of employees and buildings and organizations from threats, but also, items, and also data, system and media communications frameworks assurance. Experts working in security administration can go from monitors who ensure structures to IT experts who grow innovative system frameworks and programming applications. As per the Occupational Information Network, announced employment titles in this field incorporate security executives, directors of security framework, physical security administrators and wellbeing frameworks bolster chiefs.

Security management in any company is a key. It helps maintain the structure and ease the workflow while providing safety to the employees and the organization alike. There are several ways in which Security management systems are developed and strategized for an organization.

Security can also be tightened by using control systems in lift called wherein users can move to different floors of a building using an access card.

Various factors have to be considered, some of which are :

A stock of all resources for decide the level of security required for all assets of the company in terms of prevention of accidents or mishaps, recuperation, reaction, and so forth.

Obligations of representatives, staff

Hierarchical rules of Organization

Security management is key in protection of ny companies information and data. The most important aspect of having a developed security management system is to seal any fallout of information there may be. The plans and other important information of the company is very vital to its growth in the market. To protect valuable information, an important security system must be set up in any organization. This could include a cyber security cell in companies to protect computerized data.

In companies relating to banking etc information is the main subject of protection. Personal information, financial documents, bonds, data, personal communications etc are what need to be key when strategizing a Security management system. When it comes to retail etc, physical protection is more important to protect items, inventory and hard cash. Lift control systems in such areas help avoid confusion and crowd gathering,lessening the chances of theft and other malpractices.

There is an assortment of strategies that go into developing a viable security administration including:

Breaking down the level of hazard in specific territories of an organization or business

Spending assurance that will be devoted to security needs

Ordering data on level of significance so security can be appointed where it is generally fundamental

Security programs always advance. That is the thing that makes for a compelling security administration system. This takes into account consistent change upon effectively existing security strategies and as new innovation tags along, new arrangements can be executed.


Experts working in physical security administration could be in charge of evaluating security dangers and creating procedures to avert or moderate dangers, for example, psychological militant dangers, fires or break-ins, that can hurt individuals and property. They likewise outline crisis reaction designs should these occasions happen, survey program adequacy and acclimate their associates with an association’s security convention.

Branch of Homeland Security

The Department of Homeland Security is one such organization in charge of security administration. The Homeland Security Act of 2002 set up rules to counteract fear based oppressor assaults in the United States. Their central goal is to limit harm and help the country in recuperation from fear monger assaults. It has set up such security administration frameworks as wiretapping and web checking to fulfill its objectives.


One of the biggest difficulties to security administration is through IT and PC organized frameworks. Experts working in this division endeavor to guarantee the trustworthiness of individual or hierarchical information by means of instruments used to arrange data, avoid unapproved access to organized frameworks and avert PC infections and different dangers.

3 advantages of a good Kiosk Operation Solution

Kiosks help customers to get their work done faster, more efficiently and most importantly, no queue time. Kiosks can be used for a wide range of services: from helping users to get the information they are looking for, to purchase and dispensation of products, to printing tickets, boarding passes or to check-in to a hotel, flight etc. The services are vast and the possibilities of what kiosks can do are constantly explored.

A great kiosk can ‘wow’ your users, making it a memorable experience and increase the desire to use it more frequently. For this, all you need is a good kiosk operation solutions provider. Visit http://www.attsystemsgroup.com/kiosk-operation-solutions-kos OR RSVP now for experienced service providers.

Advantages of a good service provider:

1.Innovation and creativity

There’s no end to the possibilities of what a kiosk can do. So if you are thinking of doing something that hasn’t been done before, doesn’t mean that it can’t be done. Companies use kiosks to provide services like recycling, sending packages, ordering groceries, buying small non-perishable food items, as a helpdesk, for express check-in and the list goes on.

With advanced technology and a good service provider to handle the backend work and help you create your vision, a lot can be achieved.

2.Enhanced customer experience

Kiosks are essentially used to enhance the customer’s overall experience, to make it as convenient and little time consuming as possible. A customer should feel that whatever he is looking for in the kiosk, he gets and is able to find the information easily and quickly. With technology advancing in leaps and bounds, customers have lesser patience for any service that takes more than the usual time to deliver.

If an unmanned kiosk creates problems (like not accepting money or the touch screen doesn’t work effectively, etc) you could lose a lot of business and customers. A good service provider, with your inputs can help create a system that is user friendly and informative and has no glitches.

3.Effective marketing tool

If a customer is exceptionally satisfied with the service provided by the kiosk, he might agree to take out a few extra seconds of his time to share his details with you because he is interested in your brand and all that you have to offer. You could also use it to promote or inform users of your latest products and offers.

An effective back-end system can help you to collect this data and send it to you by processing the information in a way that is useful to you.

4: Data collection

A automated collection system is important so that real time data is collected and used to provide insights to improve service.

A good kiosk operation solutions provider will be able to provide you with additional advice and ways of constantly improving your service. Choose carefully as this will define the success of your kiosks.

Quick Benefits of Kiosk Management System

A good kiosk management system offers a host of merits and conveniences for all types of business ranging from an established retail company that intends to expand in a way to a small startup business. Particularly, the application of a kiosk management system in the retail sector is in erasing becoming more popular in the international market since their rival businesses are installing electronic kiosks to increase their business revenue.

A retail kiosk offers a host of advantages to any business that desires in improving their revenue. Retail kiosks can also help in improving sales opportunities and in erasing retail revenues. Companies today position their kiosks at strategic sites accompanied by catchy slogans as well as lucrative offers to lure more customers for improving their brand visibility.

The key merits enjoyed by a business by deploying an effective kiosk strategy are as follows:

1. Enhanced purchasing experience of the customers

Retail kiosks provide detailed information to the customers about their services and products. As customers can easily access these kiosks as and when needed by them, it is convenient for the consumers to go to their nearest kiosk for getting responses to their queries on product feature comparison, availability and product pricing. Kiosks also help in saving the time of customers and enable them to trust the companies for using the most recent technologies. Thus they become more loyal to such a company since they are able to enjoy improved purchasing experience by using these kiosks.

2. Improving their customer base

When companies position their kiosks at strategic sites, they are able to have an in erased accessibility to their customers without investing a lot of money. Such an approach also increases opportunities for generating more revenue by increasing their customer base. This, in turn, increases the possibility for the said retailers to improve their sales figures. Thus, a retail kiosk is able to play a significant part in its expansion as they offer an economic methodology to create more sales opportunities and expand reach.

3. Reduce business cost together with a access control system

When a retail company uses a strategy of implementing a kiosk management system, it can provide a greater number of services at a reduced cost. Since information kiosks are able to respond satisfactorily to various customer queries, their labor costs can be dedicated to the sales personnel to improve the volume of the total cost. Moreover, the number of manpower required to serve their consumers can be streamlined leading to increased bottom-line.

The Future of Video Analytics

When one talks about commercial technologies, the evolution of video analytics comes foremost to the mind. Video analytics has transitioned from the basics of building security to improving business opportunities. As a result of which with the incorporation of innovative technology, video analytics can become integrated across many industries. Here is how the future of video analytics looks like:

Facial recognition

The concept of facial recognition is driven from the basics of video analytics. Earlier, the video camera which was used for monitoring warehouses, shops and buildings is now being used for deeper learning such as identifying faces, matching the contours of the face with the database, connecting with the profiles and spotting the one. Facial recognition is most useful for the enforcement authorities and for cosmetic research.

Enforcement authorities can locate elusive criminals, capture convicts escaping the law, and ascertain felons who specialise in masking their identity. Not only that, facial recognition through video analytics software will ensure that database of criminals is always updated. And, if they are connected with all the police units across the city or state, then it will result in a coordinated effort to hunt down hardened criminals and bust narcotic operations.

Doctors who specialise in cosmetic surgeries need facial recognition to keep the patients identity and show them the changes that they are about to see. Patients who are acid victims or accident survivors can get a visual of their future cosmetic face.

Automated Number Plate Recognition (ANPR)

This new trend has starting creating an impact for the enforcement authorities as it enables them to reduce crime with a access control system . A speeding car or any vehicle violating traffic rules can be spotted immediately with ANPR. As the name suggests, the number on the licence plate is captured and through an interface which is connected to the control room, the identity of the offender can be found out, and that too, within seconds. As a result, it is a great solution in terms of monitoring traffic and curbing crime rates.

Simplifying Data

Most surveillance video cameras capture thousands and thousands of images. Video analytics enables in categorising the data such as faces, buildings, cars or even eatables. As a result, it is easy to draw out data when required as the records are kept in a simplified manner.

In addition, with more and more companies are focusing on video analytics as it gives them research information such on people management, vehicular monitoring, behavioural patterns and protection for collaterals.

Commercial technology in transport sector

How has the transport sector changed?

The transportation systems that connects the whole world is at the brink of a major overhaul. With technological advancements taking place, intelligent transportation systems (ITS) are making your driving experience smoother with a better management of the traffic. Infrastructural changes are demanding global investments in the realm of legislations, concepts and policies related to transportation. It is technology that is bridging the gap between transportation and infrastructure.

With an increased population, there is an increase in traffic. But many governments do not have sufficient money to invest in transportation sector to improve it. So transportation technologies are innovating to meet the increasing demand. ITS is all set to transform the transportation sector into a more dynamic and connected component of the city. There is an emergence of new transportation technologies to meet the challenges. Some of these include connected and autonomous vehicles, keyless fleet management, alternative fuels and traffic analytics. There is also local zoning and planning policies that support transit-oriented development. In the future new technology for on-road communications will drastically transform how vehicles operate and provide information and capabilities for better, real-time traffic management – if the necessary network infrastructure is in place.

To elaborate on some of these changes:

ITS: as per some research in the US, it has been said that ITS does improve transportation safety and enhance mobility by integrating wireless communication technologies.

Autonomous and connected vehicles: connected technology ensures that there is wireless communication between vehicles and between vehicle and pedestrian.

Electric vehicles: there is an increase in infrastructural investment for electric vehicles. This is done to decrease environmental hazards.

Driving data: intelligent infrastructural and data analytics record helpful data that help authorities to take better decisions to manage traffic better.

Smart Cities: in the recent times with development of ITS, governments are trying to bridge the gap between infrastructural demands and funding inadequacy and paving their ways towards smart cities.

Examples of technological advancements in transportation:

There are some examples of how technology is contributing towards autonomous vehicles:

Self-driven trucks: technology is advancing towards to point where vehicles will be driverless, but this shall take some time till driverless software is perfected.

Real-time logistics: soon with the help of telematics it shall be possible to integrate trucks into logistics data across the entire supply chain network.

Automated collection system helps enhance logisitcs via collection of real time data for analysis.

There are many more such examples. To know about them all you need to do is apply now to any transport website.

Technology and business growth

Role of technology in business growth:

The role that technology plays on businesses is no longer a choice, it has become a necessity now. In fact it is a growing necessity. The world of business in leaning more and more towards technology, and one cannot separate the two from each other. Technology over the past few years has enabled businesses to grow much faster. There has been a huge boost to trade and commerce. Automated systems have enabled a greater level of productivity. Also with data analytics and cyber security, there is a better chance of information management. Information will be less vulnerable. Information can also be easily retrieved and used for various official purposes.

For businesses to grow, there has to be a more connected system of communication. Transportation and business communication are integrated into one process. Technological invasions have made business communication much easier, more systematic and also much faster.

Here are some ways in which technology has affected the work space:

Innovative cloud-based system of storing data

A rise in communicating software like Skype and GoToMeeting

Use of advanced enterprise software like OneDrive or Microsoft SharePoint

Better network coverage and decreased prices of internet connections

A robust online market such as Upwork and Behance, where you can RSVP now for online work assignments

With such technological invasions the dynamics of work has changed completely.

Technology to enhance business growth:

The effective way in which technology is used for business growth is through automation as by automating more and more tasks there is less dependence on human resources. Also, there is less dependence on a physical office space and through remote systems businesses can be run virtually.

Another effective use of technology in businesses is enterprise resource planning, whereby all data is stored at one centralized hub and can be retrieved easily on a real time basis. This has had a huge impact on business growth.

Technology for small and medium sized businesses:

Technology has greatly helped the growth of small and medium sized businesses (SMBs). The two main ways in which technology impacted SMBs is through the use of Cloud based storing system and harnessing the potential of social media. Through the former they can perform more efficiently without much infrastructural cost, while through the latter they can ensure that they reach out to a large audience and sell their products effectively without spending much on marketing.

The convienience of having technology comes with a added price of additional security needed like a iris recognition system that recognises only rightful authority over the system.

More information on this technology can be found on this article on wikipedia.

3 ways to benefit from SAP ERP

SAP Enterprise Resource Planning (ERP) is one of the best software products available in the market that help companies to manage their operations efficiently and effectively. A good ICT solutions provider will be able to customise the product to specific industry requirements.

How does it work?

SAP, is an acronym for Systems, Applications and Products in data processing. ERP is a process that helps in real time reporting and in transactions. ERP helps various departments in companies to function independently but provides necessary access and controls to information only to the concerned department. Since information is updated on real time, everyone has knowledge of the goings-on. This also helps the upper level management to consolidate reports effectively. While earlier it was beneficial to mostly large companies, small and medium sized companies are also benefiting from it.

Its most popular modules are Finance, Human Resource, Sales and Logistics. All modules interlinked integrating the entire business together.

How to benefit from SAP ERP:

SAP requires a significant one-time investment and while it is completely worth it and after becoming a sap partner there must be careful considerations made to select those modules that will provide optimum efficiency in the functioning of the company. The most effective ways of benefiting from it are:

1. Customisation

It can be customised and is quite flexible so you should be able to modify it to suit your needs. Know your requirements well before taking the service and this is especially for small and medium business who might not require certain modules.

2. Integration

A centralised system can connect every department and make them work efficiently and collaborate with each other. A SAP Enterprise Resource Planning (ERP) provider can guide you on the best way to go about it. It also helps in more efficient and accurate data collection from all departments and team, allowing everyone to function and perform better.

3. Cost saving

You should be able to significantly save cost by investing in this software. Those entering data would ensure the information entered is accurate since it gets shared on real time. This real-time information helps in reducing significant administrative costs, curbing delays and miscommunication issues. It also helps to create more accurate forecasts, which in turn help in further cost saving.

SAP ERP could be one of the best things to happen to your business if you are able to take full advantage of it.

Welcome to Web Solutions Australia

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The Principals of Web Solutions Australia have been involved with implementing and designing websites, since 1997. This amount of experience gives our customers the peace of mind that their sites are being managed by experienced professionals. We’ve experienced being given the run-around. We know what it’s like. It won’t happen to you. If you’d like to know who you’re dealing with here,